Launched in 2018, Forethought is an AI company providing customer service solutions that transform the customer experience. Forethought’s products enable seamless customer experiences by infusing human-centered AI at each stage of the customer support journey: resolving common cases instantly, predicting and prioritizing tickets, and assisting agents with relevant knowledge — all from one platform.
In 2018, Forethought won the TechCrunch Disrupt Battlefield and soon after landed a $9 million Series A. Two years later, the company raised a $17 million Series B (see the pitch deck here) from top VCs and celebrity investors on the heels of the explosive growth of Agatha, its AI for customer support teams. With this pitch deck, Forethought raised $65M in Series B funding – again securing backing from both entertainment icons like Gwyneth Paltrow and Baron Davis, as well as VC funds like Steadfast Capital, NEA,Sound Ventures and K9 Ventures.
$65M • 2022 • Series C
Forethought is a generative AI agent for customer support, trained on a company’s unique data set.
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